Frequently asked questions
Outside of Singapore: 10 to 15 business days from the order date.
Locally in Singapore: 5 to 6 business days.
Highly unlikely! We take extra precautions when packing your bouquets, including:
Multiple layers of cushion & bubble wrap for added protection.
Glued parts to prevent blocks from falling apart.
Secure packaging with air cushions and thick cardboard boxes.
Locally in Singapore: 3-4 working days.
Overseas orders: 10-12 working days.
The flowers you see are already built and wrapped for you. However, if you prefer to build them yourself, we offer a DIY version where everything you need—including glue, tape, and wrapping paper—is provided in a kit.
Yes, we do! We provide custom bouquets for weddings, corporate events, and special occasions. Contact us at tbb@theblockbouquets.com or WhatsApp +65 8761 7210 for more details.
Our flowers range from $25.90 to $170, depending on the bouquet size and style.
Terms & Conditions
Any changes to your order shall be communicated via email to us at tbb@theblockbouquets.com
only. By making a purchase with The Block Bouquets Pte Ltd, you agree to the following Terms & Conditions:
1. Refund Policy
Full Refund: For cancellations made 3 days in advance (with reference to delivery date). However, a 10% or $20 admin fee (whichever is higher) will still be charged to cover refund processing costs.
50% Refund: For cancellations made 2 days in advance (with reference to delivery date).
Any other refund requests will be accepted or declined at The Block Bouquets Pte Ltd’s own discretion. We reserve the right to decline a refund request.
2. Product Responsibility
The Block Bouquets Pte Ltd will not be liable for bouquets, block arrangements, or products once they have been delivered and acknowledged by the recipient (or on behalf of the recipient) at the designated delivery address.
3. Delivery Policy
To prevent delays in operations, our couriers will wait a maximum of 10 minutes if the recipient cannot be contacted via mobile. After this, the buyer may choose to pay an additional $20 for re-delivery at a later timing or date.
4. Order Acceptance
The Block Bouquets Pte Ltd reserves the right to accept or decline any purchase(s). In the event of rejection after payment is made, a full refund will be processed.
5. Photos of Products
The Block Bouquets Pte Ltd is not obliged to send photos of finished products to customers, especially during peak periods. We conduct internal quality checks to ensure all items are in good condition before delivery. However, we will try our best to accommodate photo requests where possible. Feedback on the final product is most welcomed.
6. Quality Commitment
The Block Bouquets Pte Ltd takes pride in our bouquets and creations. We strive to provide the best quality and service possible at the time of purchase.
